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Returns 1.
Wines for Life recognizes all its customers' right to terminate contracts with it, allowing them to return, within 14 (fourteen) days, products purchased under the terms of Decree-Law No. 143/2001 and Decree-Law 82/2008 of May 20. 2. To request an exchange or return, customers are asked to contact Wines for Life via email at info@winesforlife.eu, indicating the order number or the number of the document that accompanied the order, taking into account the conditions described below in the following sections: a) To return an order, the product must be in perfect condition and, if applicable, with its original packaging, accessories, or promotional offers included, and accompanied by proof of purchase or invoice.
b) Defective products and erroneous shipments will be returned, with Wines for Life being responsible for shipping and pickup costs provided the customer notifies the customer within 15 (fifteen) days from the date of receipt of the product.
b1) If the error was the customer's fault, Wines for Life may exchange the product in its original condition, but shipping, pickup, and paperwork costs will be borne by the customer.
c) Once the merchandise has been received at our facilities and after verifying its condition, the refund will be made according to the payment method chosen by the customer, or another solution previously agreed upon with the customer.
3. Wines for Life assumes responsibility for defects in the origin or raw materials of the purchased product. If this is confirmed by the specialized Wines for Life team, the product will be exchanged or returned at no cost to the customer.
4. Wines for Life will not accept returns of products after use, or if they have been altered or modified.
5. Wines for Life is not responsible for defects resulting from misuse, negligence, poor storage conditions, or force majeure.
6. Wines for Life is not responsible for shipments to countries where the respective law prohibits the entry of alcoholic beverages. The customer is responsible for any seizure of their orders by customs control, as well as the payment of customs fees, if applicable. If you have any questions, please contact Wines for Life before placing your order.
7. The customer is responsible for bearing customs costs for shipments outside the European Economic Area, where controls and consequential costs are in place.
8. Orders refused by the customer, without any shipping error, will be canceled and refunded for the amount paid, but shipping costs and customs fees outside the European Economic Area will be deducted.
Refunds 1. Customers may return any product purchased from our online store (www.winesforlife.eu), as long as it is in perfect condition and complete. To do so, please contact us at info@winesforlife.eu.
2. Return shipping costs will be covered by Wines for Life if there is an error processing the order.
3. Refunds will be issued within 14 days after we receive the item(s) in our warehouse and verify their condition.
4. Refunds will be issued using the same payment method as the original payment method. Alternatively, customers may indicate that they wish to receive a refund by another method.